Services

IE POWER INC. is committed to providing a quality product backed up with quality service. Our comprehensive service program encompasses:

Pre-Sale Technical Consultation
Full System Simulation Services
Technical Training Courses
Commissioning Services
Technical Support
On Site Service
Depot Service
Spare Parts Support
Routine Preventative Maintenance
Technical Operating and Instructional Manuals

Each program is tailored to suit individual customer requirements.

Pre-Sale Technical Consultation

Our highly qualified applications engineering sales and support staff view each inquiry to ensure we fully understand our customers’ requirements and expected outcomes. Our sales staff are comprised of engineers with decades of application experience and are available to discuss your requirements.

Full System Simulation Services

IE Power utilizes proprietary and commercial simulation tools. Electrical, thermal and mechanical simulations enable us to create a virtual prototype of any newly designed equipment and build first articles quickly with a high degree of confidence.

Years of proven test verifications have enabled us to provide accurate response results for such applications as high energy physics magnet supplies, thereby reducing or eliminating lengthy verification tests.

Our expertise in power distribution applications enables us to simulate grid interaction with our grid connected inverters to ensure that the end result is reliable delivery of power from alternate energy sources and energy storage devices.

Commissioning Services

IE power equipment is simple to install with easy to follow installation and commissioning instruction manuals. In the event our customers require assistance we provide technical services to commission on site equipment.

Technical Training Courses

IE Power provides technical training courses geared to our customers’ requirements. Hands on training is provided at our Mississauga manufacturing and test facility or on site once the equipment is installed. This service is quite often included during commissioning or witness testing upon our customers’ request.

Technical Support

IE Power’s technical support staff is on hand to answer any questions regarding equipment supplied. Contact Us by email or phone.

On Site Service

Equipment is designed to encourage, maintenance and repair by customer personnel. In the event that customers require service, IE Power is available to provide world wide on site service. Our on site services include retrofits and repairs to CTS, IE Power and other equipment, dating as far back as 1960. For service Contact Us .

Depot Service

For smaller pieces of equipment, power modules and board repairs, IE Power provides depot upgrades and repair service. Contact Us for shipping instructions and location.

Spare Parts Support

IE Power maintains spare parts for many systems. Consumable parts are available so that equipment is maintained for decades of life. Contact Us for spare parts.

Routine Preventative Maintenance

IE Power provides yearly preventative maintenance contracts so that critical production equipment is kept at its highest availability at all times. We provide a detailed description of service provided with a list of consumables and frequency of recommended replacement. Contact Us to set up your routine preventative maintenance contract.

Technical Operating and Instructional Manuals

With its equipment IE Power provides technical operating and installation manuals. Included with this documentation are relevant drawings for installation and trouble shooting, and a listing of spare parts.